Can I go to a different workshop for an inspection?
That is of course also possible. But if something comes up that could affect the warranty, you need to have it processed by us directly.
What is the process for dropping off my bike for an inspection or repair?
Please book a hand-over appointment for your bicycle. Make sure to clean the bike thoroughly before bringing it to us. Our experts will meet with you to conduct a full analysis of your bike and then take it to the workshop. Your inspection or repair will generally not be completed the same day. We will contact you as soon as your bike is ready for pick-up again. Alternatively, you can take advantage of our convenient shipping service and have it sent to your house for just €25.
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